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FAQs

Where are you located?

We are located in the heart of sunny downtown Miami! This location helps us find talented and emerging vendors so that we can provide you with the hottest styles. All orders are shipped from our Miami location as well, so you can rest easy knowing that your order doesn't take long to arrive to your doorstep!

 

 

I bought something from you, took a badass picture, and want to be featured on your site! How can I do this?

We would LOVE to feature you! Just tag us on Instagram @margauxthelabel, and hastag #margauxthelabel, and we will feature you on our Instagram page (and maybe even our website!)

 

 

When will I receive my order?

First off, thank you for ordering from us! All orders will be processed within 1-3 business days. Once shipped, domestic orders will be delivered within 3-7 days with standard shipping and 1-3 days with express shipping.

 

 

What is your return policy?

At Margaux the Label, we want to make sure you are 100% satisfied and happy with your order. If you are not, our return policy lasts 15 days. If 15 days have gone by since you've received your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused, with the tags on, and in the same condition that you received it. To complete your return, we require a receipt or proof of purchase.

Exchanges (if applicable)
If you need to exchange it for the same item but a different size, send us an email at info@margauxthelabel.com with your order number and the new size you need. To be eligible for an exchange, your item must be unused, with the tags on, and in the same condition that you received it.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

 

I have a question and need to contact you. Where can I reach you?

Please send all inquiries to info@margauxthelabel.com, or just use our handy contact us form!

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