When will I receive my order?

First off, thank you for ordering from us! All orders will be processed within 2-4 business days. Once shipped, domestic orders will be delivered within 12-18 days with standard shipping.

 

What is your return policy?

At Margaux the Label, we want to make sure you are 100% satisfied and happy with your order. If you are not, our return policy lasts 15 days. If 15 days have gone by since you've received your purchase, unfortunately we can’t offer you a refund or exchange.

To initiate your return or exchange, please send an email to info@margauxthelabel.com with your order number and reasoning for return/exchange. You will receive a return shipping label via email. 

To be eligible for a return, your item must be unused, with the tags on, and in the same condition that you received it. To complete your return, we require a receipt or proof of purchase. Sale items are final sale and cannot be returned or exchanged.

Exchanges (if applicable)
If you need to exchange it for the same item but a different size, send us an email at info@margauxthelabel.com with your order number and the new size you need. To be eligible for an exchange, your item must be unused, with the tags on, and in the same condition that you received it.  A return shipping label will be provided to you via email.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.